aws connectcases
Cases actions Cases data types With Connect Customer Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. AWS CLI reference
45 commands Its page in the AWS CLI reference
Commands
batch-create-related-itemCreates a comment and associates it with multiple cases in a single request.batch-get-case-ruleGets a batch of case rules.batch-get-fieldReturns the description for the list of fields in the request parameters.batch-put-field-optionsCreates and updates a set of field options for a single select field in a Cases domain.batch-update-caseUpdates fields on multiple cases in a single request.create-caseIf you provide a value for PerformedBy.UserArn, you must also have the connect:DescribeUser permission on the user ARN that you provide.create-case-ruleCreates a new case rule.create-domainCreates a domain, which is a container for all case data, such as cases, fields, templates and layouts.create-fieldCreates a field in the Cases domain.create-layoutCreates a layout in the Cases domain.create-related-itemCreates a related item (comments, tasks, and contacts) and associates it with a case.create-templateCreates a template in the Cases domain.delete-caseThe DeleteCase API permanently deletes a case and all its associated resources from the cases data store.delete-case-ruleDeletes a case rule.delete-domainDeletes a Cases domain.delete-fieldDeletes a field from a Cases template.delete-layoutDeletes a layout from a Cases template.delete-related-itemDeletes the related item resource under a case.delete-templateDeletes a Cases template.get-caseReturns information about a specific case if it exists.get-case-audit-eventsReturns the audit history about a specific case if it exists.get-case-event-configurationReturns the case event publishing configuration.get-domainReturns information about a specific domain if it exists.get-layoutReturns the details for the requested layout.get-templateReturns the details for the requested template.list-case-rulesLists all case rules in a Cases domain.list-cases-for-contactLists cases for a given contact.list-domainsLists all cases domains in the Amazon Web Services account.list-field-optionsLists all of the field options for a field identifier in the domain.list-fieldsLists all fields in a Cases domain.list-layoutsLists all layouts in the given cases domain.list-tags-for-resourceLists tags for a resource.list-templatesLists all of the templates in a Cases domain.put-case-event-configurationAdds case event publishing configuration.search-all-related-itemsSearches for related items across all cases within a domain.search-casesSearches for cases within their associated Cases domain.search-related-itemsSearches for related items that are associated with a case.tag-resourceAdds tags to a resource.untag-resourceUntags a resource.update-caseIf you provide a value for PerformedBy.UserArn, you must also have the connect:DescribeUser permission on the user ARN that you provide.update-case-ruleUpdates a case rule.update-fieldUpdates the properties of an existing field.update-layoutUpdates the attributes of an existing layout.update-related-itemUpdates the content of a related item associated with a case.update-templateUpdates the attributes of an existing template.