CmdID / aws / aws connect

aws connect create-contact

Only the VOICE, EMAIL, and TASK channels are supported. AWS CLI reference

14 options Its page in the AWS CLI reference

Options

14 in the AWS CLI reference

--attributesA custom key-value pair using an attribute map.

--channelThe channel for the contact.

--client-tokenA unique, case-sensitive identifier that you provide to ensure the idempotency of the request.

--descriptionA description of the contact.

--expiry-duration-in-minutesNumber of minutes the contact will be active for before expiring

--initiate-asInitial state of the contact when it's created.

--initiation-methodIndicates how the contact was initiated.

--instance-idThe identifier of the Connect Customer instance.

--nameThe name of a the contact.

--previous-contact-idThe ID of the previous contact when creating a transfer contact.

--referencesA formatted URL that is shown to an agent in the Contact Control Panel (CCP).

--related-contact-idThe identifier of the contact in this instance of Connect Customer.

--segment-attributesA set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an attribute map.

--user-infoUser details for the contact UserInfo is required when creating an EMAIL contact with OUTBOUND and AGENT_REPLY contact initiation methods.