aws connect
Amazon Connect now refers to a portfolio of agentic solutions for business functions. AWS CLI reference
404 commands Its page in the AWS CLI reference
Commands
activate-evaluation-formActivates an evaluation form in the specified Connect Customer instance.associate-analytics-data-setAssociates the specified dataset for a Connect Customer instance with the target account.associate-approved-originThis API is in preview release for Connect Customer and is subject to change.associate-botThis API is in preview release for Connect Customer and is subject to change.associate-contact-with-userAssociates a queued contact with an agent.associate-default-vocabularyAssociates an existing vocabulary as the default.associate-email-address-aliasAssociates an email address alias with an existing email address in an Connect Customer instance.associate-flowAssociates a connect resource to a flow.associate-hours-of-operationsAssociates a set of hours of operations with another hours of operation.associate-instance-storage-configThis API is in preview release for Connect Customer and is subject to change.associate-lambda-functionThis API is in preview release for Connect Customer and is subject to change.associate-lex-botThis API is in preview release for Connect Customer and is subject to change.associate-phone-number-contact-flowAssociates a flow with a phone number claimed to your Connect Customer instance.associate-queue-email-addressesAssociates a set of email addresses with a queue to enable agents to select different "From" (system) email addresses when replying to inbound email contacts or initiating outbound email contacts.associate-queue-quick-connectsAssociates a set of quick connects with a queue.associate-routing-profile-queuesAssociates a set of queues with a routing profile.associate-security-keyThis API is in preview release for Connect Customer and is subject to change.associate-security-profilesAssociate security profiles with an Entity in an Amazon Connect instance.associate-traffic-distribution-group-userAssociates an agent with a traffic distribution group.associate-user-proficienciesAssociates a set of proficiencies with a user.associate-workspaceAssociates a workspace with one or more users or routing profiles, allowing them to access the workspace's configured views and pages.batch-associate-analytics-data-setAssociates a list of analytics datasets for a given Connect Customer instance to a target account.batch-create-data-table-valueCreates values for attributes in a data table.batch-delete-data-table-valueDeletes multiple values from a data table.batch-describe-data-table-valueRetrieves multiple values from a data table without evaluating expressions.batch-disassociate-analytics-data-setRemoves a list of analytics datasets associated with a given Connect Customer instance.batch-get-attached-file-metadataAllows you to retrieve metadata about multiple attached files on an associated resource.batch-get-flow-associationRetrieve the flow associations for the given resources.batch-put-contactOnly the Connect Customer outbound campaigns service principal is allowed to assume a role in your account and call this API.batch-update-data-table-valueUpdates multiple data table values using all properties from BatchCreateDataTableValue.claim-phone-numberClaims an available phone number to your Connect Customer instance or traffic distribution group.complete-attached-file-uploadAllows you to confirm that the attached file has been uploaded using the pre-signed URL provided in the StartAttachedFileUpload API.create-agent-statusCreates an agent status for the specified Connect Customer instance.create-attached-fileCreates an attached file for a completed voice contact by copying a recording from a source S3 URI into Connect Customer managed storage.create-auth-codeCreates an authorization code for the specified Connect Customer instance.create-contactOnly the VOICE, EMAIL, and TASK channels are supported.create-contact-flowCreates a flow for the specified Connect Customer instance.create-contact-flow-aliasCreates a named alias that points to a specific version of a flow.create-contact-flow-moduleCreates a flow module for the specified Connect Customer instance.create-contact-flow-module-aliasCreates a named alias that points to a specific version of a contact flow module.create-contact-flow-module-versionCreates an immutable snapshot of a contact flow module, preserving its content and settings at a specific point in time for version control and rollback capabilities.create-contact-flow-versionPublishes a new version of the flow provided.create-data-tableCreates a new data table with the specified properties.create-data-table-attributeAdds an attribute to an existing data table.create-email-addressCreate new email address in the specified Connect Customer instance.create-evaluation-formCreates an evaluation form in the specified Connect Customer instance.create-extraction-definitionCreates an extraction definition in the specified Connect Customer instance.create-hours-of-operationCreates hours of operation.create-hours-of-operation-overrideCreates an hours of operation override in an Connect Customer hours of operation resource.create-instanceThis API is in preview release for Connect Customer and is subject to change.create-integration-associationCreates an Amazon Web Services resource association with an Connect Customer instance.create-metricCreates a new metric definition for the specified Connect Customer instance.create-notificationCreates a new notification to be delivered to specified recipients.create-participantAdds a new participant into an on-going chat contact or webRTC call.create-persistent-contact-associationEnables rehydration of chats for the lifespan of a contact.create-predefined-attributeCreates a new predefined attribute for the specified Connect Customer instance.create-promptCreates a prompt.create-push-notification-registrationCreates registration for a device token and a chat contact to receive real-time push notifications.create-queueCreates a new queue for the specified Connect Customer instance.create-quick-connectCreates a quick connect for the specified Connect Customer instance.create-routing-profileCreates a new routing profile.create-ruleCreates a rule for the specified Connect Customer instance.create-security-profileCreates a security profile.create-task-templateCreates a new task template in the specified Connect Customer instance.create-test-caseCreates a test case with its content and metadata for the specified Amazon Connect instance.create-traffic-distribution-groupCreates a traffic distribution group given an Connect Customer instance that has been replicated.create-use-caseCreates a use case for an integration association.create-userCreates a user account for the specified Connect Customer instance.create-user-hierarchy-groupCreates a new user hierarchy group.create-viewCreates a new view with the possible status of SAVED or PUBLISHED.create-view-versionPublishes a new version of the view identifier.create-vocabularyCreates a custom vocabulary associated with your Connect Customer instance.create-workspaceCreates a workspace that defines the user experience by mapping views to pages.create-workspace-pageAssociates a view with a page in a workspace, defining what users see when they navigate to that page.deactivate-evaluation-formDeactivates an evaluation form in the specified Connect Customer instance.delete-attached-fileDeletes an attached file along with the underlying S3 Object.delete-contact-dataDeletes the specified fields containing personally identifiable information (PII) from a contact in the specified Connect Customer instance.delete-contact-evaluationDeletes a contact evaluation in the specified Connect Customer instance.delete-contact-flowDeletes a flow for the specified Connect Customer instance.delete-contact-flow-aliasDeletes an alias from a flow without deleting the version that the alias points to.delete-contact-flow-moduleDeletes the specified flow module.delete-contact-flow-module-aliasRemoves an alias reference, breaking the named connection to the underlying module version without affecting the version itself.delete-contact-flow-module-versionRemoves a specific version of a contact flow module.delete-contact-flow-versionDeletes the particular version specified in flow version identifier.delete-data-tableDeletes a data table and all associated attributes, versions, audits, and values.delete-data-table-attributeDeletes an attribute and all its values from a data table.delete-email-addressDeletes email address from the specified Connect Customer instance.delete-evaluation-formDeletes an evaluation form in the specified Connect Customer instance.delete-extraction-definitionDeletes an extraction definition from the specified Connect Customer instance.delete-hours-of-operationDeletes an hours of operation.delete-hours-of-operation-overrideDeletes an hours of operation override in an Connect Customer hours of operation resource.delete-instanceThis API is in preview release for Connect Customer and is subject to change.delete-integration-associationDeletes an Amazon Web Services resource association from an Connect Customer instance.delete-metricDeletes an existing metric from the specified Connect Customer instance.delete-notificationDeletes a notification.delete-predefined-attributeDeletes a predefined attribute from the specified Connect Customer instance.delete-promptDeletes a prompt.delete-push-notification-registrationDeletes registration for a device token and a chat contact.delete-queueDeletes a queue.delete-quick-connectDeletes a quick connect.delete-routing-profileDeletes a routing profile.delete-ruleDeletes a rule for the specified Connect Customer instance.delete-security-profileDeletes a security profile.delete-sessionDeletes a session for the specified Connect Customer instance.delete-task-templateDeletes the task template.delete-test-caseDeletes the test case that has already been created for the specified Amazon Connect instance.delete-traffic-distribution-groupDeletes a traffic distribution group.delete-use-caseDeletes a use case from an integration association.delete-userDeletes a user account from the specified Connect Customer instance.delete-user-hierarchy-groupDeletes an existing user hierarchy group.delete-viewDeletes the view entirely.delete-view-versionDeletes the particular version specified in ViewVersion identifier.delete-vocabularyDeletes the vocabulary that has the given identifier.delete-workspaceDeletes a workspace and removes all associated view and resource assignments.delete-workspace-mediaDeletes a media asset (such as a logo) from a workspace.delete-workspace-pageRemoves the association between a view and a page in a workspace.describe-agent-statusDescribes an agent status.describe-attached-files-configurationDescribes the attached files configuration for the specified Connect Customer instance and attachment scope.describe-authentication-profileThis API is in preview release for Connect Customer and is subject to change.describe-contactThis API is in preview release for Connect Customer and is subject to change.describe-contact-evaluationDescribes a contact evaluation in the specified Connect Customer instance.describe-contact-flowDescribes the specified flow.describe-contact-flow-aliasReturns information about a specific flow alias, including the version that it points to.describe-contact-flow-moduleDescribes the specified flow module.describe-contact-flow-module-aliasRetrieves detailed information about a specific alias, including which version it currently points to and its metadata.describe-data-tableReturns all properties for a data table except for attributes and values.describe-data-table-attributeReturns detailed information for a specific data table attribute including its configuration, validation rules, and metadata.describe-email-addressDescribe email address form the specified Connect Customer instance.describe-evaluation-formDescribes an evaluation form in the specified Connect Customer instance.describe-extraction-definitionDescribes an extraction definition in the specified Connect Customer instance.describe-hours-of-operationDescribes the hours of operation.describe-hours-of-operation-overrideDescribes the hours of operation override.describe-instanceThis API is in preview release for Connect Customer and is subject to change.describe-instance-attributeThis API is in preview release for Connect Customer and is subject to change.describe-instance-storage-configThis API is in preview release for Connect Customer and is subject to change.describe-metricRetrieves the full definition of an existing metric from the specified Connect Customer instance.describe-notificationRetrieves detailed information about a specific notification, including its content, priority, recipients, and metadata.describe-phone-numberGets details and status of a phone number that’s claimed to your Connect Customer instance or traffic distribution group.describe-predefined-attributeDescribes a predefined attribute for the specified Connect Customer instance.describe-promptDescribes the prompt.describe-queueDescribes the specified queue.describe-quick-connectDescribes the quick connect.describe-routing-profileDescribes the specified routing profile.describe-ruleDescribes a rule for the specified Connect Customer instance.describe-security-profileGets basic information about the security profile.describe-test-caseDescribes the specified test case and allows you to get the content and metadata of the test case for the specified Amazon Connect instance.describe-traffic-distribution-groupGets details and status of a traffic distribution group.describe-userDescribes the specified user.describe-user-hierarchy-groupDescribes the specified hierarchy group.describe-user-hierarchy-structureDescribes the hierarchy structure of the specified Connect Customer instance.describe-viewRetrieves the view for the specified Connect Customer instance and view identifier.describe-vocabularyDescribes the specified vocabulary.describe-workspaceRetrieves details about a workspace, including its configuration and metadata.disassociate-analytics-data-setRemoves the dataset ID associated with a given Connect Customer instance.disassociate-approved-originThis API is in preview release for Connect Customer and is subject to change.disassociate-botThis API is in preview release for Connect Customer and is subject to change.disassociate-email-address-aliasRemoves the alias association between two email addresses in an Connect Customer instance.disassociate-flowDisassociates a connect resource from a flow.disassociate-hours-of-operationsDisassociates a set of hours of operations with another hours of operation.disassociate-instance-storage-configThis API is in preview release for Connect Customer and is subject to change.disassociate-lambda-functionThis API is in preview release for Connect Customer and is subject to change.disassociate-lex-botThis API is in preview release for Connect Customer and is subject to change.disassociate-phone-number-contact-flowRemoves the flow association from a phone number claimed to your Connect Customer instance.disassociate-queue-email-addressesRemoves the association between a set of email addresses and a queue.disassociate-queue-quick-connectsDisassociates a set of quick connects from a queue.disassociate-routing-profile-queuesDisassociates a set of queues from a routing profile.disassociate-security-keyThis API is in preview release for Connect Customer and is subject to change.disassociate-security-profilesDisassociates a security profile attached to a Q in Connect AI Agent Entity in an Amazon Connect instance.disassociate-traffic-distribution-group-userDisassociates an agent from a traffic distribution group.disassociate-user-proficienciesDisassociates a set of proficiencies from a user.disassociate-workspaceRemoves the association between a workspace and one or more users or routing profiles.dismiss-user-contactDismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact.evaluate-data-table-valuesEvaluates values at the time of the request and returns them.get-attached-fileProvides a pre-signed URL for download of an approved attached file.get-contact-attributesRetrieves the contact attributes for the specified contact.get-contact-metricsRetrieves contact metric data for a specified contact.get-cross-region-routingRetrieves the current cross-region routing configuration for an Amazon Connect Global Resiliency instance enabled for global routing.get-current-metric-dataGets the real-time metric data from the specified Connect Customer instance.get-current-user-dataGets the real-time active user data from the specified Connect Customer instance.get-effective-hours-of-operationsGet the hours of operations with the effective override applied.get-evaluation-form-validationRetrieves the status and results of a validation process started by StartEvaluationFormValidation.get-federation-tokenSupports SAML sign-in for Connect Customer.get-flow-associationRetrieves the flow associated for a given resource.get-metric-dataGets historical metric data from the specified Connect Customer instance.get-metric-data-v2Gets metric data from the specified Connect Customer instance.get-prompt-fileGets the prompt file.get-task-templateGets details about a specific task template in the specified Connect Customer instance.get-test-case-execution-summaryRetrieves an overview of a test execution that includes the status of the execution, start and end time, and observation summary.get-traffic-distributionRetrieves the current traffic distribution for a given traffic distribution group.import-phone-numberImports a claimed phone number from an external service, such as Amazon Web Services End User Messaging, into an Connect Customer instance.import-workspace-mediaImports a media asset (such as a logo) for use in a workspace.list-agent-statusesLists agent statuses.list-analytics-data-associationsLists the association status of requested dataset ID for a given Connect Customer instance.list-analytics-data-lake-data-setsLists the data lake datasets available to associate with for a given Connect Customer instance.list-approved-originsThis API is in preview release for Connect Customer and is subject to change.list-associated-contactsProvides information about contact tree, a list of associated contacts with a unique identifier.list-attached-files-configurationsProvides summary information about the attached files configurations for the specified Connect Customer instance.list-authentication-profilesThis API is in preview release for Connect Customer and is subject to change.list-botsThis API is in preview release for Connect Customer and is subject to change.list-child-hours-of-operationsProvides information about the child hours of operations for the specified parent hours of operation.list-contact-evaluationsLists contact evaluations in the specified Connect Customer instance.list-contact-flow-aliasesLists the aliases associated with a flow, including the version that each alias points to.list-contact-flow-module-aliasesLists all aliases associated with a contact flow module, showing their current version mappings and metadata.list-contact-flow-module-versionsRetrieves a paginated list of all versions for a specific contact flow module.list-contact-flow-modulesProvides information about the flow modules for the specified Connect Customer instance.list-contact-flow-versionsReturns all the available versions for the specified Connect Customer instance and flow identifier.list-contact-flowsProvides information about the flows for the specified Connect Customer instance.list-contact-referencesThis API is in preview release for Connect Customer and is subject to change.list-data-table-attributesReturns all attributes for a specified data table.list-data-table-primary-valuesLists all primary value combinations for a given data table.list-data-table-valuesLists values stored in a data table with optional filtering by record IDs or primary attribute values.list-data-tablesLists all data tables for the specified Amazon Connect instance.list-default-vocabulariesLists the default vocabularies for the specified Connect Customer instance.list-entity-security-profilesLists all security profiles attached to a Q in Connect AIAgent Entity in an Amazon Connect instance.list-evaluation-form-ai-versionsLists the available AI versions for evaluation forms in the specified Connect Customer instance.list-evaluation-form-versionsLists versions of an evaluation form in the specified Connect Customer instance.list-evaluation-formsLists evaluation forms in the specified Connect Customer instance.list-extraction-definitionsLists extraction definitions in the specified Connect Customer instance.list-flow-associationsList the flow association based on the filters.list-hours-of-operation-overridesList the hours of operation overrides.list-hours-of-operationsProvides information about the hours of operation for the specified Connect Customer instance.list-instance-attributesThis API is in preview release for Connect Customer and is subject to change.list-instance-storage-configsThis API is in preview release for Connect Customer and is subject to change.list-instancesThis API is in preview release for Connect Customer and is subject to change.list-integration-associationsProvides summary information about the Amazon Web Services resource associations for the specified Connect Customer instance.list-lambda-functionsThis API is in preview release for Connect Customer and is subject to change.list-lex-botsThis API is in preview release for Connect Customer and is subject to change.list-metricsRetrieves a paginated list of metric summaries for the specified Connect Customer instance.list-notificationsRetrieves a paginated list of all notifications in the Amazon Connect instance.list-phone-numbersProvides information about the phone numbers for the specified Connect Customer instance.list-phone-numbers-v2Lists phone numbers claimed to your Connect Customer instance or traffic distribution group.list-predefined-attributesLists predefined attributes for the specified Connect Customer instance.list-promptsProvides information about the prompts for the specified Connect Customer instance.list-queue-email-addressesLists all email addresses that are currently associated with a specific queue, providing details about which "From" email addresses agents can select when handling email contacts.list-queue-quick-connectsLists the quick connects associated with a queue.list-queuesProvides information about the queues for the specified Connect Customer instance.list-quick-connectsProvides information about the quick connects for the specified Connect Customer instance.list-realtime-contact-analysis-segments-v2Provides a list of analysis segments for a real-time chat analysis session.list-replication-findingsLists replication findings for resources of a specified resource type in a specified Connect Customer instance.list-routing-profile-manual-assignment-queuesLists the manual assignment queues associated with a routing profile.list-routing-profile-queuesLists the queues associated with a routing profile.list-routing-profilesProvides summary information about the routing profiles for the specified Connect Customer instance.list-rulesList all rules for the specified Connect Customer instance.list-security-keysThis API is in preview release for Connect Customer and is subject to change.list-security-profile-ai-agentsReturns a list of the allowed AI agents in a specific security profile.list-security-profile-applicationsReturns a list of third-party applications or MCP Servers in a specific security profile.list-security-profile-flow-modulesA list of Flow Modules an AI Agent can invoke as a toollist-security-profile-permissionsLists the permissions granted to a security profile.list-security-profilesProvides summary information about the security profiles for the specified Connect Customer instance.list-tags-for-resourceLists the tags for the specified resource.list-task-templatesLists task templates for the specified Connect Customer instance.list-test-case-execution-recordsLists detailed steps of test case execution that includes all observations along with actions taken and data associated in the specified Amazon Connect instance.list-test-case-executionsLists all test case executions and allows filtering by test case id, test case name, start time, end time or status of the execution for the specified Amazon Connect instance.list-test-casesLists the test cases present in the specific Amazon Connect instance.list-traffic-distribution-group-usersLists traffic distribution group users.list-traffic-distribution-groupsLists traffic distribution groups.list-use-casesLists the use cases for the integration association.list-user-hierarchy-groupsProvides summary information about the hierarchy groups for the specified Connect Customer instance.list-user-notificationsRetrieves a paginated list of notifications for a specific user, including the notification status for that user.list-user-proficienciesLists proficiencies associated with a user.list-usersProvides summary information about the users for the specified Connect Customer instance.list-view-versionsReturns all the available versions for the specified Connect Customer instance and view identifier.list-viewsReturns views in the given instance.list-workspace-mediaLists media assets (such as logos) associated with a workspace.list-workspace-pagesLists the page configurations in a workspace, including the views assigned to each page.list-workspacesLists the workspaces in an Amazon Connect instance.monitor-contactInitiates silent monitoring of a contact.pause-contactAllows pausing an ongoing task contact.put-user-statusChanges the current status of a user or agent in Connect Customer.release-phone-numberReleases a phone number previously claimed to an Connect Customer instance or traffic distribution group.replicate-instanceReplicates an Connect Customer instance in the specified Amazon Web Services Region and copies configuration information for Connect Customer resources across Amazon Web Services Regions.resume-contactAllows resuming a task contact in a paused state.resume-contact-recordingWhen a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording whatever recording is selected in the flow configuration: call, screen, or both.search-agent-statusesSearches AgentStatuses in an Connect Customer instance, with optional filtering.search-available-phone-numbersSearches for available phone numbers that you can claim to your Connect Customer instance or traffic distribution group.search-contact-evaluationsSearches contact evaluations in an Connect Customer instance, with optional filtering.search-contact-flow-modulesSearches the flow modules in an Connect Customer instance, with optional filtering.search-contact-flowsSearches the flows in an Connect Customer instance, with optional filtering.search-contactsSearches contacts in an Connect Customer instance.search-data-tablesSearches for data tables based on the table's ID, name, and description.search-email-addressesSearches email address in an instance, with optional filtering.search-evaluation-formsSearches evaluation forms in an Connect Customer instance, with optional filtering.search-hours-of-operation-overridesSearches the hours of operation overrides.search-hours-of-operationsSearches the hours of operation in an Connect Customer instance, with optional filtering.search-metricsSearches for metrics in the specified Connect Customer instance using search criteria and optional tag-based filters.search-notificationsSearches for notifications based on specified criteria and filters.search-predefined-attributesSearches predefined attributes that meet certain criteria.search-promptsSearches prompts in an Connect Customer instance, with optional filtering.search-queuesSearches queues in an Connect Customer instance, with optional filtering.search-quick-connectsSearches quick connects in an Connect Customer instance, with optional filtering.search-resource-tagsSearches tags used in an Connect Customer instance using optional search criteria.search-routing-profilesSearches routing profiles in an Connect Customer instance, with optional filtering.search-rulesSearches rules in an Connect Customer instance, with optional filtering.search-security-profilesSearches security profiles in an Connect Customer instance, with optional filtering.search-test-casesSearches for test cases in the specified Amazon Connect instance, with optional filtering.search-user-hierarchy-groupsSearches UserHierarchyGroups in an Connect Customer instance, with optional filtering.search-usersSearches users in an Connect Customer instance, with optional filtering.search-viewsSearches views based on name, description, or tags.search-vocabulariesSearches for vocabularies within a specific Connect Customer instance using State, NameStartsWith, and LanguageCode.search-workspace-associationsSearches for workspace associations with users or routing profiles based on various criteria.search-workspacesSearches workspaces based on name, description, visibility, or tags.send-chat-integration-eventProcesses chat integration events from Amazon Web Services or external integrations to Connect Customer.send-outbound-emailSend outbound email for outbound campaigns.send-outbound-web-notificationSends an outbound web notification to a customer's web browser for outbound campaigns.start-assistant-contactStarts a chat contact with an AI agent.start-attached-file-uploadProvides a pre-signed Amazon S3 URL in response for uploading your content.start-chat-contactInitiates a flow to start a new chat for the customer.start-contact-conversational-analytics-jobStarts a Contact Lens post-call analytics job for the specified contact.start-contact-evaluationStarts an empty evaluation in the specified Connect Customer instance, using the given evaluation form for the particular contact.start-contact-media-processingEnables in-flight message processing for an ongoing chat session.start-contact-recordingStarts recording the contact: If the API is called before the agent joins the call, recording starts when the agent joins the call.start-contact-streamingInitiates real-time message streaming for a new chat contact.start-email-contactCreates an inbound email contact and initiates a flow to start the email contact for the customer.start-evaluation-form-validationStarts an asynchronous validation process for an evaluation form version in the specified Connect Customer instance.start-outbound-chat-contactInitiates a new outbound SMS or WhatsApp contact to a customer.start-outbound-email-contactInitiates a flow to send an agent reply or outbound email contact (created from the CreateContact API) to a customer.start-outbound-voice-contactPlaces an outbound call to a contact, and then initiates the flow.start-screen-sharingStarts screen sharing for a contact.start-task-contactInitiates a flow to start a new task contact.start-test-case-executionStarts executing a published test case.start-web-rtc-contactPlaces an inbound in-app, web, or video call to a contact, and then initiates the flow.stop-contactEnds the specified contact.stop-contact-media-processingStops in-flight message processing for an ongoing chat session.stop-contact-recordingStops recording a call when a contact is being recorded.stop-contact-streamingEnds message streaming on a specified contact.stop-test-case-executionStops a running test execution.submit-contact-evaluationSubmits a contact evaluation in the specified Connect Customer instance.suspend-contact-recordingWhen a contact is being recorded, this API suspends recording whatever is selected in the flow configuration: call (IVR or agent), screen, or both.tag-contactAdds the specified tags to the contact resource.tag-resourceAdds the specified tags to the specified resource.transfer-contactTransfers TASK or EMAIL contacts from one agent or queue to another agent or queue at any point after a contact is created.untag-contactRemoves the specified tags from the contact resource.untag-resourceRemoves the specified tags from the specified resource.update-agent-statusUpdates agent status.update-attached-files-configurationUpdates the attached files configuration for the specified Connect Customer instance and attachment scope.update-authentication-profileThis API is in preview release for Connect Customer and is subject to change.update-contactThis API is in preview release for Connect Customer and is subject to change.update-contact-attributesCreates or updates user-defined contact attributes associated with the specified contact.update-contact-evaluationUpdates details about a contact evaluation in the specified Connect Customer instance.update-contact-flow-aliasUpdates the name, description, or flow version associated with an alias.update-contact-flow-contentUpdates the specified flow.update-contact-flow-metadataUpdates metadata about specified flow.update-contact-flow-module-aliasUpdates a specific Aliases metadata, including the version it’s tied to, it’s name, and description.update-contact-flow-module-contentUpdates specified flow module for the specified Connect Customer instance.update-contact-flow-module-metadataUpdates metadata about specified flow module.update-contact-flow-nameThe name of the flow.update-contact-routing-dataUpdates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds).update-contact-scheduleUpdates the scheduled time of a task contact that is already scheduled.update-contact-task-templateUpdates the task template association on an existing task contact.update-cross-region-routingUpdates the cross-region routing configuration for an Amazon Connect Global Resiliency instance enabled for global routing.update-data-table-attributeUpdates all properties for an attribute using all properties from CreateDataTableAttribute.update-data-table-metadataUpdates the metadata properties of a data table.update-data-table-primary-valuesUpdates the primary values for a record.update-email-address-metadataUpdates an email address metadata.update-evaluation-formUpdates details about a specific evaluation form version in the specified Connect Customer instance.update-extraction-definitionUpdates an extraction definition in the specified Connect Customer instance.update-hours-of-operationUpdates the hours of operation.update-hours-of-operation-overrideUpdate the hours of operation override.update-instance-attributeThis API is in preview release for Connect Customer and is subject to change.update-instance-storage-configThis API is in preview release for Connect Customer and is subject to change.update-metric-contentUpdates the calculation, unit, and/or trend indicator of an existing metric in the specified Connect Customer instance.update-metric-metadataUpdates the name and/or description of an existing metric in the specified Connect Customer instance.update-notification-contentUpdates the localized content of an existing notification.update-outbound-email-contact-messageUpdates the draft outbound email message for a contact.update-participant-authenticationInstructs Connect Customer to resume the authentication process.update-participant-role-configUpdates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness.update-phone-numberUpdates your claimed phone number from its current Connect Customer instance or traffic distribution group to another Connect Customer instance or traffic distribution group in the same Amazon Web Services Region.update-phone-number-metadataUpdates a phone number’s metadata.update-predefined-attributeUpdates a predefined attribute for the specified Connect Customer instance.update-promptUpdates a prompt.update-queue-hours-of-operationUpdates the hours of operation for the specified queue.update-queue-max-contactsUpdates the maximum number of contacts allowed in a queue before it is considered full.update-queue-nameUpdates the name and description of a queue.update-queue-outbound-caller-configUpdates the outbound caller ID name, number, and outbound whisper flow for a specified queue.update-queue-outbound-email-configUpdates the outbound email address Id for a specified queue.update-queue-statusUpdates the status of the queue.update-quick-connect-configUpdates the configuration settings for the specified quick connect.update-quick-connect-nameUpdates the name and description of a quick connect.update-routing-profile-agent-availability-timerWhether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.update-routing-profile-concurrencyUpdates the channels that agents can handle in the Contact Control Panel (CCP) for a routing profile.update-routing-profile-default-outbound-queueUpdates the default outbound queue of a routing profile.update-routing-profile-nameUpdates the name and description of a routing profile.update-routing-profile-queuesUpdates the properties associated with a set of queues for a routing profile.update-ruleUpdates a rule for the specified Connect Customer instance.update-security-profileUpdates a security profile.update-task-templateUpdates details about a specific task template in the specified Connect Customer instance.update-test-caseUpdates any of the metadata for a test case, such as the name, description, and status or content of an existing test case.update-traffic-distributionUpdates the traffic distribution for a given traffic distribution group.update-user-configUpdates the configuration settings for the specified user, including per-channel auto-accept and after contact work (ACW) timeout settings.update-user-hierarchyAssigns the specified hierarchy group to the specified user.update-user-hierarchy-group-nameUpdates the name of the user hierarchy group.update-user-hierarchy-structureUpdates the user hierarchy structure: add, remove, and rename user hierarchy levels.update-user-identity-infoUpdates the identity information for the specified user.update-user-notification-statusUpdates the status of a notification for a specific user, such as marking it as read or hidden.update-user-phone-configUpdates the phone configuration settings for the specified user.update-user-proficienciesUpdates the properties associated with the proficiencies of a user.update-user-routing-profileAssigns the specified routing profile to the specified user.update-user-security-profilesAssigns the specified security profiles to the specified user.update-view-contentUpdates the view content of the given view identifier in the specified Connect Customer instance.update-view-metadataUpdates the view metadata.update-workspace-metadataUpdates the metadata of a workspace, such as its name and description.update-workspace-pageUpdates the configuration of a page in a workspace, including the associated view and input data.update-workspace-themeUpdates the theme configuration for a workspace, including colors and styling.update-workspace-visibilityUpdates the visibility setting of a workspace, controlling whether it is available to all users, assigned users only, or none.