CmdID

CmdID / aws / aws connect

aws connect get-contact-metrics

Retrieves contact metric data for a specified contact. AWS CLI reference

3 options Its page in the AWS CLI reference

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Options

3 in the AWS CLI reference
--contact-idThe identifier of the contact in this instance of Connect Customer.
--instance-idThe identifier of the Connect Customer instance.
--metricsA list of contact level metrics to retrieve.Supported metrics include POSITION_IN_QUEUE (the contact's current position in the queue) and ESTIMATED_WAIT_TIME (the predicted time in seconds until the contact is connected to an agent)